Payment Methods & Refund Policy

Opak Cellar offers a variety of secure and convenient payment options for both online and in-store purchases. Please review our payment guidelines and refund policies below.

Online Payment Methods

• FPS (Faster Payment System): Receipt upload required upon checkout.
• Bank Transfer: Receipt upload required upon checkout.
• PayMe: Receipt upload required upon checkout.
• Alipay: Receipt upload required upon checkout.
• WeChat Pay: Receipt upload required upon checkout.
• Shopline Payment Gateway: Secure checkout via VISA, Mastercard, or UnionPay.

Online Order Confirmation & Refunds

• Order Confirmation: Once your order is confirmed, our staff will contact you via WhatsApp or phone call to arrange delivery details.
• Out-of-Stock Refunds: If an item is out of stock, a full refund will be processed within 14 working days. Alipay and WeChat Pay refunds will be returned to the original payment account. For all other payment methods, refunds will be issued via FPS.

In-Store Payment Methods

• Cash: Accepted at the counter.
• FPS / Online Bank Transfer: Please show the successful transaction screen to our staff for confirmation.
• Credit Cards (Visa / Mastercard / American Express): Accepted for purchases over HKD 1,500 (excluding the Cognac series).
• PayMe / Alipay / WeChat Pay: Please ensure the payment is successfully confirmed on the staff's device before leaving the store.